Terms and Conditions

ZEENGI APP By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. You can review the Updated current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Zeengi provides with the online e-commerce platform that allows us to deliver products and services to you. TEAM ZEENGI. CONDITIONS we reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Eligibility: To be eligible for the ZEENGI Member, you should be competent to enter into a contract I.e. you should have attained the age of majority according to the Indian law. ZEENGI is not Targeted towards, nor intended for use by anyone who has not attained the age of majority. Any person above the age of 18, may only use the ZEENGI APP under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. USER TERMS: These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing ZEENGI Services (defined below), and accessing the platform www.zeengi.com and the mobile application owned and operated by ZEENGI APP collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Tied-up Merchants"), merchants not registered on the Platform ("Non-tied up Merchants") (together hereinafter referred to as "Merchants") and with delivery partners ("Delivery Partners") to avail the ZEENGI Services. Please read the Terms of service read carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, you accept this Terms of Use and agree to be legally bound by the same. Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by ZEENGI at its sole discretion and posted on the Platform from time to time. For the purposes of these Terms of Use, the term 'ZEENGI' or 'Us' or 'We' refers to ZEENGI APP. The term 'You' refers to the user or visitor of the Website and/or App. When you use our services, you will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant you a personal, non- exclusive, non-transferable, limited privilege to enter and use our Platforms and services. ACCOUNT REGISTRATION: 1. You may access the Platform by registering to create an account ("ZEENGI ACCOUNT”) and become a member (“ZEENGI”); 2. We will create your ZEENGI Account for your use of the Platform services based upon the personal information you provide to us you shall only have ONE ZEENGI Account and not permitted to create multiple accounts. (If found, you having multiple accounts, ZEENGI reserves the right to suspend such multiple account without being liable for any compensation.) 3. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. 4. We reserve the right to suspend or terminate your ZEENGI Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) If you are found to be non- compliant with the Terms of Use. 5. Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties. FEES: ZEENGI reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to your use of the ZEENGI APP. The current charges for your account are provided hereunder, the same are subject to change; SERVICE CHARGES User Registration charges Nil Account maintenance Charges Nil Monthly Membership Charges (Premium Membership) Nil BILLING ERRORS/CORRECTIONS: ZEENGI TEAM reserves the right to correct the balance of your ZEENGI VOUCHER if there is reason to believe that a clerical, billing or accounting error has occurred.(If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your ZEENGI ORDER, please email to Your concern at zeengitech@gmail.com or you can chat us directly through our WhatsApp No. ( ( 9 143 143 052).Team ZEENGI will conduct an investigation and communicate the results and correct any error that after conducting a thorough investigation in a reasonable time-frame. If no error is found, a suitable explanation shall be communicated to you. “TEAM ZEENGI shall have No Liability for any billing error unless you provide a notice within 30 days of the date of the transaction in question. You are requested to monitor your Transactions and account balances accurately” Blocking of ZEENGI ACCOUNT: ZEENGI TEAM reserves the right to block your ZEENGI ACCOUNT and/or discontinue, if we determines or observes in its sole discretion that there has been any fraudulent or unauthorized activities through your ZEENGI Account. Privacy Statement: You hereby authorize ZEENGI TEAM to disclose your information to Government authorities or to competent authorities or to credit bureaus or to other third persons, to comply with the obligation under the law. You also authorize us to use your information for offering product and services to you, including from its associates/partners unless specified otherwise. For information concerning how we collect, use and disclose information concerning the ZEENGI ACCOUNT and how to select privacy preferences regarding certain promotional communications, you should refer to our privacy statement mentioned on our website www.zeengi.com Changes to these Terms and Conditions: TEAM ZEENGI reserves the right to add, alter, amend and revise terms and conditions as well as the rules and regulations governing the ZEENGI ACCOUNT without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website www.zeengi.com . Your concern at zeengitech@gmail.com or you can chat us directly through our WhatsApp No. ((9 143 143 052).Team ZEENGI will conduct an investigation and communicate the results and correct any error that after conducting a thorough investigation in a reasonable time-frame. If no error is found, a suitable explanation shall be communicated to you. “TEAM ZEENGI shall have No Liability for any billing error unless you provide a notice within 30 days of the date of the transaction in question. You are requested to monitor your Transactions and account balances accurately” Changes to these Terms and Conditions: TEAM ZEENGI reserves the right to add, alter, amend and revise terms and conditions as well as the rules and regulations governing the ZEENGI ACCOUNT without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website www.zeengi.com . Cancellation of these Terms and Conditions: We may suspend or terminate these terms and conditions and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may also result from your fraudulent or unauthorized use of the ZEENGI ACCOUNT. Governing Law: All disputes, in connection with ZEENGI ACCOUNT or its program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at HEAD OFFICE Hyderabad ONLY Assignment: We may assign all or part of these Terms and Conditions without such assignment being considered a change to these Terms and Conditions and without notice to you and shall be released from all liabilities The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the Terms and Conditions. COPYRIGHTS & TRADEMARKS: ZEENGI , its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on ZEENGI Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of ZEENGI or any third party's intellectual property rights All rights, including copyright, in this Platform are owned by or licensed to ZEENGI APP. Any use of this Platform or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ZEENGI APP. You may not modify, distribute or re-post anything on this Platform for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ZEENGI APP its affiliates, its partners or its suppliers. All other marks are the property of their respective companies No trademark or service mark, license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply ZEENGI Endorsement, sponsorship or recommendation of the third party, information, product or service. ZEENGI is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of our Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of ASPL or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by ZEENGI , one of its affiliates or by third parties who have licensed their materials to ZEENGI and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on our Website is the exclusive property of ZEENGI and is also protected by Indian and international copyright laws. All rights not expressly granted are reserved. In case of any grievances you can contact: Address details: ZEENGI APP, Gachbowli, Kondapur, Hyderabad – Telangana PIN: 500083 CONTACT: 9 143 143 052 EMAIL ID: zeengitech@gmail.com TERMS AND CONDITIONS: 1. PERSONAL INFORMATION: ZEENGI is the licensed owner of the brand ZEENGI APP and the website www.zeengi.com (”The Site”). This Privacy Policy provides succinctly the manner your data is collected and used by ZEENGI on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by ZEENGI in the manner provided in this Privacy Policy. 2. SERVICES OVERVIEW: As part of the registration process on the Site, ZEENGI may collect the following personally information about you: Name including First and Last name, email address, mobile phone number and other details, Postal code, Demographic info may (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information. 3. Call Recording: ZEENGI may contact via telephone, SMS or other electronic messaging or by email with information about the Service to be offered to you or any feedback thereon. Any calls that may be made ZEENGI, by itself or through a third party, to the users pertaining to any Order booking requests of a user may be recorded for internal training and quality purposes by ZEENGI APP or any third party if any appointed by ZEENGI TEAM. 4. Eligibility Criteria: Services of the Site or APP would be available to only selected geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site or APP. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited. 5. Account & Registration Obligations: All customers or users have to register and login for placing orders on the Site or APP. You have to keep your account and registration details current and correct for communications related to your purchases from the site or APP. By agreeing to the terms and conditions only, you are allowed to access our Site or APP. 6. Pricing: All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery some additional charges will be collected or difference amount will be refunded in 3-5 business days as the case may be only if you raise an escalation request within 15 days of the date of transaction. 7. TYPES OF ORDERS: Our orders are mainly classified into 6 types: i. RESTAURANT & SWEET ORDERS- Includes Restaurants and Sweets & Cakes ii. ZEENGI ORDERS – Includes Groceries, Vegetables, Fruits, Non Veg Items, Sea Foods, Pickles etc. iii. Daily Orders – Includes Fresh Milk, Curd , or other Milk Products ,Breakfast Batters like Idly & Dosa Mix etc. (Subjected to availability) iv. Pre Orders – Includes all Pre-Booked orders (Cakes & Others) v. WhatsApp Orders – Includes all orders comes us through WhatsApp 8. Order Cancellations: ⮚ Subject to some specifications, order Cancellations are only applicable to Restaurant Foods and Sweet Orders. ⮚ The company has all rights to levy some cancellation charges to avoid miscommunications suppliers between our and smooth going and some fraudulent transactions. ⮚ Anyways Customers are not able to cancel their orders which was already accepted by the Restaurant owners in case of Restaurant Orders. 9. RETURNS & REFUNDS: ⮚ Our Return and Refund policy entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product ⮚ We will take the returned product back with us and issue a credit note for the value of the return products in the Form of a E-Voucher or Physical Bill (You will be redeemed the same on your next Order) ⮚ Our ZEENGI APP is only Responsible for speedy Delivery ⮚ ZEENGI APP is Not Responsible for Customer Tastes and Preferences in case of Restaurant Orders or any other Orders. ⮚ If we receive any such Escalations we will directly forwarded to the Restaurant or any concerned Authorities to look into the matters and to Resolve the issue as soon as possible ⮚ For Every Escalation Concerned Restaurant or Supplier Star Ratings will reduce and eventually it increases then it will not be a part of ZEENGI for sure. ⮚ we are Not Responsible to Refund the Order amount Which was collected by us during such issues ⮚ The Company may Refund or Replace the products if the cause is genuine and only if the problem caused by us (ZEENGI Team or Riders) ⮚ The Company is Not Responsible for Restaurant Mistakes (like Changing ⮚ Chefs, Packing Leakages, or any other) ⮚ ZEENGI takes responsibility on the faults created by our Riders or our Team in case Wrong Deliveries, forgotten items in the order etc. during the process of the order. 10. DAILY ORDERS: Daily orders are mainly divided into 3 types ⮚ Milk Products ⮚ Grocery ⮚ Breakfast Batters The following are some terms regarding this orders ▪ The customer needs to select their Milk Brand and No of quantities per day to opt for daily milk deliveries ▪ If you want to opt for daily you have to subscribe it ▪ You have to fill some mandatory fields such as quantities and no of days etc. and request us for approval ▪ Minimum approval time and served location same ▪ After getting approval for your request from our partner then only you can go for payment (either full payment at once or daily payments) ▪ The customers who opted for daily milk products they have VACATION option (Vacation same as dabbawala which was discussed above) ▪ All the Milk Products which opts for Vacation will be settled off only after the expiry of their pack (Here we find some difference between Dabbawala & Daily orders) ▪ Our Customers has all rights to replace their milk packets or milk related products at the time of delivery in case of leakages, expired products etc. ▪ Our RIDERS are hired to make multiple deliveries in Daily Orders Category according to their ROOTMAPS. So We Request all our Customers to Co-operate with our Riders for Smooth Running of Business. ▪ Our Service May include some promotional activities such as Advertising contents during the order (either related to ZEENGI or may be for other Malls or businesses who are not in parallel or identical businesses). ▪ The Company is not providing any Credit Facility to any Customers in case of Daily Payments orders. ▪ Customer should Keep Exact Change to the delivery boy while taking daily payment orders. SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses... 11. REFER & EARN: ⮚ ZEENGI gives refer & earn coins to the customers, to get in touch with more number of customers in the delivering towns /cities. ⮚ Customers has an option to buy some items with discounted prices with the use of these earned coins which was located at My Coins Zone in our App. Bonus YOU Referral You Install our App Coins (introductory coins) No Coins You Referred our App Coins (Referral Bonus) No Coins Your Friend Installs App No Coins Coins (Introductory Coins) You Order some items Coins No Coins Your Friend Order items No Coins Coins Every individual 2nd order Coins Coins 12. My Coins Zone: ▪ We are providing Coins to our CUSTOMERS as a token of appreciation for choosing our App and also for Using our App Regularly. ▪ All the Coins has Expiry Date .We request our Customers to utilize it before expiry. ▪ The customer who purchased any item using Coins will be saved it under Free items Zone (Which was displayed in the payment page before going to order) in their next order. ▪ Customers who select or opted the free item before payment will only get this offer. ▪ Item against order will Not be deliver individually (you will get it only on your next order if you select this option on the payment page) 13. Rewards: ▪ Rewards will be given to our customers as an additional advantage. ▪ The more you order the more you get Reward. ▪ Rewards will be to boost our local entrepreneur’s and also help our customer for discounted prices. ▪ You can directly talk with them and make a contract to fulfil your needs ▪ ZEENGI App is not responsible for any inconveniences or anything occurred during the process. ▪ If our Customers want to go it with their offer they can go for it and Vice versa ▪ We (ZEENGI App) not at all insisting our Customers to go for their offer. ▪ We Request Our Customers, to compare the prices or any sort of offer with the other sellers or service providers in the same area. If the price or the offer is beneficial to you, then only go for it. ZEENGI App is not at all responsible for the personal or equip mental damages caused by the Technician or anything similar to it is purely not in our control .customer needs to cross check if you are using this service. 14 Colors & Shapes: We have made every effort to display the colors of our products that appear on the Website or App as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. ZEENGI App will not give any Guarantee that the pictures and the actual items (like Cakes ,Groceries, Restaurant Food or any other item) from town to town & city to city .Generally the above said depends on Supplier to Supplier. 15 WHATSAPP ORDERS: ⮚ APP OFFERS ARE NOT APPLICABLE FOR WHATSAPP ORDERS…..ANY OFFERS DISPLAYED IN OUR APP IS STRICTLY FOR APP USERS ONLY ⮚ Our Main intention is to use our USER – FRIENDLY APP by most of the customers .The CUSTOMERS who feel difficult to order in app can WhatsApp their need to us directly to our WhatsApp number (It may differ from area to area & location to location) 16 Be a Supplier & Rider: ⮚ Supplier and Rider Requests are subject to availability ⮚ All the requests are recorded in our Database Confidentially. ⮚ Minimum Response Time to Take necessary action would be 5-7 Business days 17 Modification of Terms & Conditions of Service: ZEENGI Team may at any time modify the Terms & Conditions of Use of the Website or App without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site or App. 18 GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state Andhra Pradesh Bhimavaram. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in BHIMAVARAM. The High Court of judicature at ANDHRA PRADESH alone shall have the jurisdiction and the Laws of India shall apply. CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@Zeengi.com THANK YOU –TEAM ZEENGI